TERMS AND CONDITIONS

By ordering from Sarah's Handcrafted Cakes, you are agreeing to the following terms and conditions.

Wedding Cake Booking Fees and Final Payments:

A £100 non-refundable booking fee is required within one week of booking to hold your date for your cake (s). Without this fee we will not hold your date. Priority will be given to the paying customer. A deposit of 50% is required 6 months prior to the event and final payment is due 4 weeks before event date. If no final payment is received then your cake will not be made / released to you.

Non-Wedding Cake Booking Fees and Final Payments:

A non refundable booking fee at 20% of the total price quoted is required to secure your booking date. A deposit of 50% of total price is due four weeks prior to event with final payment due one week before collection or delivery. If no final payment is received then your cake will not be made / released to you.

How To Make Payments:

Payment can be made via bank transfer or paypal (fee applies).

Refunds/ Cancellation:

Booking fees are non-refundable due to any loss of business arising from turning away other bookings on that date. This also covers partial services provided through consultation, communication via phone, email or social media messages. We retain the right to cancel the booking in very unusual circumstances beyond our control, such as fire or ill health, we will in this instance refund any money taken in full.

Outside Events:

Any cake(s) placed outside during an event has the possibility of melting or deforming due to the heat. We are not liable for cakes once

they have been delivered or picked up.

Cake Location:

It is the responsibility of the customer to ensure the venue supply a suitable table and location for the cake(s) to be displayed. Once again, we are not liable for the cakes once delivered or picked up.

Delivery of Wedding Cakes:

The cost of delivery will be made clear in the price quoted. If the venue is changed and of a further distance, additional charges may apply. Although care is taken when transporting your cake, damages in transit can happen. We carry special cake repair kits for circumstances where damage may occur. All cakes will be repaired at the venue as close to the original design as possible. We cannot be held liable for any damage that is rendered to the cake at the venue once we have left the premises. It is with this in mind that we require somebody responsible, to check that they are happy with the cake before we leave.

Delivery of Non Wedding Cakes:

Cakes are usually for collection, however we can deliver for free within a 5 mile radius. Delivery charges are £0.50 per mile calculated on a return journey from our postcode YO23 2SS. In case of delivery to any high rise building or apartment block, please note we will

only deliver to the ground floor. We reserve the right to refuse any delivery.

Pick-Up:

On collection of celebration cakes we are not liable or responsible for the cake(s) once it has left our premises. You should ensure your vehicle is clean and tidy before collection and we recommend purchasing non-slip matting. We do everything in our power to provide a well- structured cake, but please note, cakes can be very fragile so you must drive carefully and slowly.

Design/Alterations:

It is your responsibility to read & check the quote thoroughly; any amendments should be made in writing. If requested, we will endeavour to adjust the design where possible, but sometimes this is not possible according to the nature of the request or amount of notice given. If the alteration affects the cost, or preparation work for the original design has already been undertaken, then your balance will be adjusted accordingly. Please warn us when you pay your deposit if you are undecided on the design. We reserve the right to change the design at any point if circumstances beyond our control, may compromise the quality of the finished cake. eg. Melting due to weather. Each cake is made individually by hand, so although every effort is made to ensure consistency, a small amount of variation may occur.

Allergies & Special Dietary Requirements:

Please discuss with us if any of your guests have special dietary requirements. Cakes can be made dairy free / alcohol free / without nuts / gluten free by request. But please be aware cakes are baked in a kitchen that uses all of the above ingredients. Cakes can also be contaminated at the venue via other products, which we cannot control.

Non-Edible Items:

Most cakes contain small proportions of inedible items, it is the clients responsibility to ensure these are removed by your caterer / guests before consumption eg. Support dowels in tiered cakes, ribbon, wires in sugar flowers, Swarovski crystals, flower picks & flower tape (where fresh flowers are used). Some flowers (eg. Ivy) are poisonous and not suitable for use on food products, you should notify your flower supplier of your intention to use the flowers on food to ensure that non poisonous flowers are used.

Best Before Date:

Your cake is baked to ensure it is fresh for the date of your event. We cannot guarantee its quality if it's consumed more than 48 hours after the event. Our cakes are made entirely of natural ingredients, so we'd like to remind you that because of this they will not have the extended shelf life of most supermarket cakes, which contain additives & preservative.

Complaints:

If you have concerns about your cake, please notify us upon collection / delivery / inspection so that we have the opportunity to rectify it in time for your event. We highly recommend a member of the family / event manager as the designated point for the day, to help ensure all runs smoothly. All other concerns should be made in writing within 24 hours, and evidence of the fault should be included. A refund is only given if the uneaten cakes are returned, and are unsuitable for consumption/ not as described in the written quote. No refunds are given due to change of mind.

Photography:

We take photographs of our products. Sarah's Handcrafted Cakes reserves the right to use these images on social media and other marketing materials without compensation to the client.

We take our safeguarding online privacy seriously. Please read the whole of our policy by visiting https:/ /www.sarahshandcraftedcakes.co.uk/